FAQ
Help Center
We collected 300+ most asked questions from Amazon, Reddit, and TikTok to help you.
π General & Brand
What is VisionAI and why is it trending?
VisionAI is a pioneer in wearable intelligence, combining high-definition recording with real-time AI translation. It's trending because it finally offers a hands-free way to vlog and communicate globally without looking like a "cyborg."
How does VisionAI differ from Ray-Ban Meta glasses?
While Meta glasses focus on social sharing, VisionAI is built for **Utility**. We offer 4K action recording, 50+ language translation, and professional productivity features like document scanning and AI object recognition.
Where is VisionAI headquartered?
Our design team is based globally, with our primary tech R&D and manufacturing hub in Shenzhenβthe world's silicon valley of hardware.
Is there a subscription fee for the AI features?
Core features like local recording and basic translation are free forever. We offer an optional "Premium Explorer" plan for unlimited 4K cloud sync and advanced GPT-4o voice assistance.
Is VisionAI compatible with both iOS and Android?
Yes, our app is available on the Apple App Store and Google Play Store, supporting iOS 14+ and Android 10+ devices.
πΈ Camera & Content Creation
Is the camera quality really 4K?
Our *Outdoor Pro* and *Elite* models feature a true Sony IMX sensor capable of 4K/30fps recording. Other models offer crisp 1080P HD optimized for social media.
How long can I record in a single session?
Unlike competitors who limit you to 60 seconds, VisionAI supports continuous recording up to 30 minutes per clip, depending on your internal storage.
Does it have image stabilization (EIS)?
Yes, our 6-axis Electronic Image Stabilization (EIS) ensures your vlogs stay smooth even while walking, cycling, or running.
Can I use it for live streaming on TikTok/Instagram?
Absolutely. The "Live View" feature in our app allows you to stream your perspective directly to major platforms.
How do I start recording? Is there a button?
Simply tap the right temple once to start/stop recording. A quick double-tap captures a high-resolution photo.
Is the recording indicator light mandatory?
Yes, for privacy and legal compliance globally, the front-facing LED flashes to notify others when the camera is active.
π AI & Real-Time Translation
How many languages are supported for translation?
We currently support over 50 languages and 120+ local dialects, including Spanish, French, Chinese, Japanese, Arabic, and Hindi.
Does the translation work offline?
Yes, you can download "Offline Language Packs" for the most common 15 languages, ensuring you stay connected even in remote areas without signal.
Can it translate signs and menus (OCR)?
Yes, just point at the text and use the "Scan & Translate" feature in the app. The AI will overlay the translation on your phone screen.
How accurate is the audio translation?
In standard environments, our neural engine achieves over 95% accuracy, comparable to pro-grade handheld translators.
π Technical Specs & Battery
How long does the battery last?
Typical use (intermittent recording and translation) lasts 6-8 hours. The included charging case can recharge the glasses 3-4 times.
How much storage do I get?
Models range from 32GB (Essentials) up to 512GB (Ultra). 128GB is our most popular choice, holding up to 12 hours of HD video.
Are they waterproof?
They are IPX4 water-resistant, meaning they can handle sweat, splashes, and light rain. They should not be submerged in water.
Can I put my own prescription lenses in them?
Yes, the frames are designed to be compatible with standard RX lenses. Your local optometrist can easily swap the lenses for you.
π¦ Shipping & Warranty
Do you ship to my country?
We ship globally! We have warehouses in the US, Europe, and Asia to ensure the fastest delivery times (typically 7-12 business days).
What is the return policy?
We offer a 30-day "No Questions Asked" money-back guarantee. If you're not satisfied, we'll provide a full refund.
Is there a warranty?
Every VisionAI product comes with a 1-Year Limited Global Warranty covering all manufacturing defects.
π
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4.9/5 Rating
10k+ Happy Users
4.9/5 Rating
10k+ Happy Users
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1-Year Warranty
Global Support
1-Year Warranty
Global Support
Still have questions? Contact us at support@visionai.shop
VisionAI Support Center - 300+ Common Questions Covered
VisionAI Support Center - 300+ Common Questions Covered