Return Policy

At VisionAI Glasses, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Return Eligibility

Items may be returned within 30 days of delivery, provided they are in their original condition, unused, and in the original packaging with all accessories and documentation included.

Non-Returnable Items

The following items cannot be returned:
- Items that have been used or damaged by the customer
- Items without original packaging
- Items purchased during final sale promotions

How to Initiate a Return

To start a return, please contact our customer support team through our website with your order number and reason for return. We will provide you with return instructions and a return authorization number.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping method for your return.

Processing Time

Once we receive your returned item, we will inspect it and notify you of the status within 3-5 business days.