Refund Policy

We want you to be completely satisfied with your VisionAI Glasses purchase. If you are not satisfied, we offer refunds under the following conditions.

Refund Eligibility

Refunds are available within 30 days of delivery for items that are:
- Defective or damaged upon arrival
- Significantly different from the product description
- Returned in original, unused condition with all original packaging

How to Request a Refund

To request a refund, please contact our customer support team through our website with:
- Your order number
- Reason for the refund request
- Photos of the item (if defective or damaged)

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days and credited to your original payment method.

Partial Refunds

Partial refunds may be granted for items that are returned in a condition other than original, or for items with missing accessories.

Non-Refundable Items

Items purchased during final sale events or with special promotional discounts may not be eligible for refunds. Please check the product page for specific terms.